Independent healthcare regulator, the Care Quality Commission (CQC), has awarded a ‘Good’ rating to Guildford’s Mount Alvernia following a recent inspection of its facilities, services and employees. The BMI Healthcare hospital was reported to meet four of the five assessed criteria, concluding the hospital to be effective, caring, responsive, and well-led.
The CQC is an independent regulatory body that periodically inspects all hospitals in England to ensure they meet standards of care. The hospital has met all standards for the best in patient care, following the planned inspection on the 19th and 20th July and the subsequent unannounced inspection. The inspection, (report published November 2016) rates 4 of the inspection categories as ‘Good’, recognising high standards of care to both the hospital facilities and the care provided.
The report highlights the sensitive, caring and individualised personal care to patients by staff, acknowledging the effort made by the hospital to meet patient needs. The inspection also praises the staff for their emotional support, respect and care to patients. The report said that patients commented positively about the care provided from all staff they interacted with and that they felt well informed and involved in their procedures and care. The CQC inspection observed patients treated with compassion, care and dignity. In addition, patient feedback was positive and staff demonstrated commitment to continuous improvement.
This news follows the 2016 annual patient satisfaction report, reporting that patients of BMI Mount Alvernia Hospital had given the hospital an overall satisfaction score of 98.12%. The annual survey looked at responses from patients who rated their care as very good or excellent and is an independent analysis by the market research company Quality Health, also responsible for patient satisfaction surveys throughout the NHS.
Marian Pearson, Director of Nursing at BMI Mount Alvernia Hospital, commented: “The leadership team, staff and Consultants are delighted with the result receiving ‘Good’ in the 4 categories. The results reflect the hard work from all hospital staff to deliver the patient-centred care BMI Healthcare at Mount Alvernia Hospital strives to achieve and the efforts of staff to ensure improvement.”
Marian Pearson continued, “We are pleased with the incredibly positive feedback on our services and employees, as well as our dedication to patient care. The team at Mount Alvernia are determined to continuously improve the level of services provided to offer the very best in quality care to our patients.”
The CQC is an independent regulator responsible for inspecting health and social care services nationwide. The announced inspection took place in July 2016, followed by a routine unannounced visit. This was a comprehensive planned inspection of all core services provided at the hospital, including medicine, surgery, outpatient and diagnostic imaging. The inspection reviewed how the hospital provided outpatient services (including to children), medical care, surgical services, critical care and minor injuries service as these were the five core services provided by the hospital, from the eight that are usually inspected by the CQC, as part of its approach to hospital inspection.
Source: BMI Healthcare